Customer Care

Shipping & Returns

Everything you need to know about delivery, returns and exchanges. Need a hand? Email us at hello@fieldandtide.com.au — we reply within 1-2 business days.

Everything you need to know.

Full returns & exchanges policy
How long does shipping take?

We aim to dispatch all orders within 1–2 business days. Standard shipping within Australia typically arrives in 2–8 business days, depending on your location. You'll receive a tracking email as soon as your order is on its way.

How much is shipping?

Shipping costs are calculated at checkout based on your location. We offer free standard shipping on Australian orders over $150.

Do you ship internationally?

We currently ship Australia-wide. International shipping is coming soon — join our mailing list to be the first to know when it launches.

What is your returns policy?

If your item isn't quite right, you can return it within 30 days of delivery in its original, unworn condition with tags attached for a refund or exchange. If the item is faulty, we'll cover the return shipping. Read the full returns & exchanges policy.

How long do refunds take?

We aim to process all approved refunds within 2-5 business days of receiving your return. After the refund has been processed, your bank or payment provider may take 3-10 business days to complete the transaction.

Can I exchange for a different size?

Yes. We recommend checking our size guide first, but if the fit is not right, contact us within 30 days and we will help organise an exchange, subject to availability.

What if my order arrives faulty or damaged?

We stand behind our products. If something is not right, email us at hello@fieldandtide.com.au with your order number and a photo, and we will make it right. We reply within 1-2 business days.