Customer care
Returns & exchanges
We want every piece to earn its place in your family’s routine. If the fit or the feel is not quite right, we will help you sort it out.
How it works
1. Get in touch
Email hello@fieldandtide.com.au within 30 days of delivery with your order number and whether you would like a refund or an exchange.
2. Pack it up
Send items back unworn, unwashed and with tags attached, in their original packaging where possible.
3. Post it back
We will reply with the return address and instructions. Return postage is covered by the customer unless the item is faulty or incorrect.
4. Refund or exchange
Once your return arrives we inspect it and aim to process approved refunds within 2–5 business days to your original payment method. Exchanges are sent as soon as your new size is confirmed.
The details
- 30 day window. Returns must be requested within 30 days of delivery.
- Condition. Items must be unworn, unwashed and free of sand, sunscreen and pet hair, with all tags attached.
- Exchanges. Subject to availability. If your size has sold out we will refund you instead.
- Sale items. Discounted items can be exchanged or returned for store credit.
- Faulty or incorrect items. Email us a photo and your order number — we cover return postage and make it right.
- Refund timing. We aim to process all approved refunds within 2–5 business days of receiving your return. After the refund has been processed, your bank or payment provider may take 3–10 business days to complete the transaction.
Start a return
Email us with your order number and we will guide you through the next steps.
hello@fieldandtide.com.au — we reply within 1–2 business days.